Personal Development Plans - Minimum skills requirements for each post ensure that staff are competent. Each employee has a personal development plan and annual performance review, with training support available to assist them to fulfil their full potential.
Induction training - each employee receives comprehensive induction training. For those not fluent in English this includes practical demonstrations to ensure a full understanding. Induction training also includes an overview of the contract specification and customer care standards required.
In-house training - internal courses include health & safety issues such as manual handling, working at heights and HAVs. Additionally, many senior members of staff are trained as NVQ assessors.
Customer Care training - Employees are taught the importance of portraying a good image on behalf of the company and its clients. They are made aware of the impact their working practices might have upon other people, for example the danger of leaving tools lying around or blocking paths or leaving them slippery. They are taught to be approachable, helpful and informative and to communicate effectively with all members of the public.
Equality & Diversity training - All managers attend an ACAS Equality & Diversity course to enable them to understand their obligations to their workforce and to the general public. All employees receive basic Equality & Diversity training during their induction to ensure they have consideration for all other colleagues and members of the local community.
Train to Gain Schemes - Quadron works with several colleges and organisations such as BTCV to provide Train to Gain courses for all interested employees to enhance their horticultural and administrative competencies. These schemes have proved very popular even with the least academically minded employees, allowing them to study at their own pace in their workplace, mentored by more senior employees. Literacy training is also given where the English language is a problem.
Apprenticeships - Quadron is able to provide excellent workplace experience across a range of both horticultural and administrative job roles and has established links with many colleges and training providers. The three year apprenticeship programme offered generally culminates with the offer of a full time role as a horticultural team leader or similar.
Community Training Schemes - Quadron actively participates in a range of working groups and initiatives whose aim is to raise the level of skill and knowledge within the horticultural industry, particularly for disadvantaged groups. An example is the Thrive "Working it Out" intitiative and some joint schemes with Groundwork, a local environmental regeneration charity whose objective is to "build sustainable communities through joint environmental action".